Customer Care at DeGraff-Bloom: Your Home, Our Priority

At DeGraff-Bloom, we understand that building a home is one of the most significant investments you will make. Our customer care folders are designed to ensure that your experience is smooth, informed, and satisfying. Located in Saratoga County, NY, we provide a comprehensive customer care folder during your pre-closing walkthrough, which includes everything you need to maintain and enjoy your new home. Our team is committed to clear communication, high-quality materials, and working within your budget to deliver a custom-built house that meets your unique needs.

What Our Customer Care Folder Includes

Our customer care folder is essential for new homeowners who want to ensure their homes remain in excellent condition. We provide a wealth of information and resources to help you manage and maintain your new home effectively including the following:

• Homeowners guide with important contact information
• Maintenance calendar
• Tips for home care
• Lawn and landscape care instructions
• Operating instructions for home systems
• Voter registration forms
• Customer care forms
• Information on the one-year customer service visit

In the event of an emergency (e.g., severe plumbing problems, loss of heat during extreme cold weather, hazardous electrical conditions), refer to your information sheet and contact the contractors directly. If you contact a subcontractor directly, please also inform our office to ensure accurate tracking and resolution of the problem.

Benefits of Choosing DeGraff-Bloom

When you choose DeGraff-Bloom, you are selecting a home builder that prioritizes your satisfaction and peace of mind. Our custom home-building services offer numerous benefits that make us the ideal choice for your home-building needs. Our benefits include the following:

• Custom-built houses and plans
• Wide range of customizable services
• Clear communication between builders and customers
• High-quality brands and materials
• Works with customer budgets
• Professional and experienced team